Privacy Policy – zs111 Data Protection and Your Rights

1. Introduction

zs111 ("the Platform," "we," "us") operates the online gaming platform accessible at zs111.onl, offering live casino, slots, table games, sports betting, fish games and bingo to players in Pakistan. As part of operating this platform, we collect and process personal data about the players who use it.

We take the privacy of our players seriously. This Privacy Policy sets out what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it and what rights you have in relation to your own data. We have written this in plain English so it is easy to follow, rather than hiding important information in legal language.

If you have any questions about this policy or about how your data is handled, you can contact our support team at [email protected] at any time.

2. Data We Collect

We collect the following categories of personal data from players who register and use the zs111 platform:

3. How We Collect Your Data

We collect data through several channels depending on the nature of the information:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or respond to any communication from us.
• Automatically during platform use: When you log in, browse games, place bets or interact with any feature of the platform, our systems log technical data including your IP address, session duration and actions taken.
• From payment service providers: When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods, transaction reference data is shared with us by those providers to confirm payment status.
• From identity verification services: If we engage a third-party service to verify the identity documents you provide, that service may return verification results and associated data to us.

4. How We Use Your Data

Every piece of data we collect is used for a specific purpose. The table below summarises the main uses:

• Operating your account: Your registration data is used to create and manage your zs111 account, including login credentials, balance management and preference settings.
• Processing transactions: Payment data is used solely to process PKR deposits and withdrawals through your chosen payment method. We do not use payment data for any purpose unrelated to transaction processing.
• Age and identity verification: Identity documents collected during verification are used to confirm that you meet the minimum age requirement of 18 years and that you are who you say you are. This protects both you and the integrity of the platform.
• Customer support: Contact and communication data is used by our support team to assist with account queries, technical issues, dispute resolution and responsible gaming requests.
• Responsible gaming monitoring: Account activity data — including deposit frequency, session lengths and betting patterns — may be reviewed as part of our responsible gaming commitments to identify accounts that may benefit from intervention or a conversation about their gaming habits.
• Fraud prevention and security: Technical and device data is used to detect suspicious login attempts, identify duplicate accounts and protect against fraudulent activity.
• VIP programme management: Play data is used to calculate VIP points, determine tier status and apply the relevant benefits under the zs111 VIP programme.
• Platform improvement: Aggregated and anonymised usage data may be used to understand how the platform is being used and identify areas for improvement. This analysis does not involve identifying individual players.

5. Payment Data and PKR Transactions

All financial transactions on the zs111 platform are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets, the relevant transaction data is processed by the payment service provider you choose.

zs111 receives transaction reference information from these providers to confirm that your deposit has been completed or that your withdrawal has been processed. We do not store full card numbers, JazzCash PIN codes, Easypaisa login credentials or banking passwords. Payment credential data remains with your payment provider — we only receive what is necessary to match the transaction to your account.

Transaction history — the amounts, dates and methods of your deposits and withdrawals — is retained as part of your account record. This data is used for withdrawal processing, account verification, dispute resolution and compliance with anti-money laundering procedures where applicable.

6. Data Sharing

zs111 does not sell your personal data to third parties. We share personal data only where it is necessary to operate the platform or comply with a legal obligation:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banks and card processors to facilitate PKR deposits and withdrawals.
• Identity verification providers: Where identity verification is required, documents may be processed by a specialist third-party verification service. These providers are contractually bound to handle data securely and use it only for the purpose of verification.
• Technical infrastructure providers: The platform relies on hosting, cloud infrastructure and security services. Providers of these services may have access to data as part of their infrastructure role but are bound by confidentiality and data processing agreements.
• Legal and regulatory requirements: Where we are required by law or a legitimate legal process to disclose personal data, we will do so. We will aim to notify you where legally permitted before complying with such a request.

All third parties with whom we share data are selected on the basis of their data security practices and are contractually required to handle personal data in a manner consistent with this policy.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, accounting or dispute resolution obligations. The following general retention guidelines apply:

• Active account data is retained for the duration of your account's existence on the platform.
• Following account closure, core account data including transaction history and identity verification records is typically retained for a period of up to five years to meet standard financial record-keeping and anti-fraud requirements.
• Support communication records are retained for up to two years after the relevant query was resolved.
• Technical and device data is generally retained for a shorter period of up to 12 months unless it forms part of a fraud or security investigation.

When data is no longer required and there is no legal reason to retain it, it is securely deleted or anonymised so that it can no longer be associated with your account.

8. Cookies and Tracking Technologies

The zs111 platform uses cookies — small text files stored in your browser — to support the operation of the platform and improve your experience. The types of cookies we use are:

• Session cookies: These are temporary cookies that keep you logged in during your visit to the platform. They expire automatically when you close your browser and do not store persistent personal information.
• Functional cookies: These remember preferences such as your preferred language or display settings so you do not have to re-enter them each time you visit.
• Analytics cookies: These collect aggregated, anonymised information about how the platform is used — pages visited, features accessed, session lengths — to help us identify improvements. These cookies do not track you individually or across other websites.

We do not use third-party advertising cookies or cross-site tracking technologies on the zs111 platform. You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of the platform, particularly session management.

9. Security Measures

zs111 implements a range of technical and operational security measures to protect personal data from unauthorised access, loss or misuse:

• All data transmitted between your browser and our servers is encrypted using HTTPS/TLS protocols.
• Account passwords are stored using secure hashing algorithms. Plaintext passwords are never stored.
• Access to personal data within our systems is restricted to staff members whose job function requires it, operating under a principle of minimum necessary access.
• Payment processing is handled through established payment service providers with their own security infrastructure. zs111 does not process raw card data directly.
• Our systems are monitored for unusual activity and potential security events. We have incident response procedures in place for security breaches.

10. Your Rights Over Your Data

As a zs111 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered email address and a description of your request:

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled due to legal or operational constraints, we will explain the reason.

11. Minors

The zs111 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately and any associated data will be deleted from our systems. If you believe a minor may be using the platform, please contact our support team so we can investigate.

Parents and guardians are encouraged to use parental control software to restrict access to gaming platforms on devices that are also used by children.

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. The date of the most recent revision is shown at the top of this page. We recommend reviewing this page periodically.

For material changes — those that significantly affect how we collect or use personal data — we will provide notice through a platform notification where reasonably practical. Continued use of the platform following a policy update constitutes acknowledgement of the revised policy.

13. Contact Us About Privacy

For any privacy-related questions, data access requests, or concerns about how your personal data is being handled, please contact our support team:

For responsible gaming-related matters — including self-exclusion requests, deposit limit adjustments or guidance on managing your gaming — please visit the Responsible Gaming page or contact support directly.